Jeetwen Privacy Policy –
Your information is completely safe with us

Jeetwen is a trusted online gaming and betting platform serving users in Bangladesh and internationally. We believe your privacy is a fundamental right — and protecting it is our responsibility.

This Privacy Policy applies to the Jeetwen website, mobile app, and all digital services. It comes into effect whenever you register, log in, place a bet, or use any of our services on Jeetwen.

Jeetwen's Privacy Policy has been developed in alignment with international data protection standards. We regularly review and update this Policy as needed, and will notify you by email of any significant changes.

• This policy applies to all Jeetwen digital platforms.
• Jeetwen does not control the privacy policies of third-party websites.
• Continued use of our services after a policy update will be considered acceptance of the new policy.

Jeetwen collects two types of information from you — data you provide directly and data collected automatically. Directly provided data includes personal details submitted during registration, while automatically collected data includes browsing activity and device information.

We do not collect sensitive information such as religion, ethnicity, or political views without your consent. Health-related information may only be collected on a voluntary basis in connection with responsible gaming services.

Jeetwen uses your data for specific, transparent purposes only. We never use your information beyond what is stated. The key reasons for our data use are outlined below:

• Account Management: For registration, login, and account verification.
• Service Delivery: For operating betting, gaming, and payment services.
• Security Assurance: To detect and prevent fraud.
• Legal Compliance: To meet licensing conditions and regulatory authority requirements.
• Customer Service: To resolve your issues and provide support.
• Service Improvement: To improve platform quality and enhance the user experience.
• Relevant Communications: To keep you informed about important updates and offers.
• Responsible Gaming: To identify at-risk behaviour and provide appropriate support.

You can unsubscribe from marketing emails or SMS at any time — this will not affect your access to core services. Please note, however, that essential account-related notifications cannot be disabled.

Jeetwen never sells your personal data to third parties. However, limited data sharing may be required in certain circumstances. In all such cases, we treat your privacy with the utmost respect.

We may share your information in the following circumstances:

• Payment Processors: With trusted payment gateways to process deposits and withdrawals.
• Law Enforcement Agencies: With the relevant authorities where required by legal obligation.
• Regulatory Authority: With gaming regulatory authorities for licensing compliance.
• Technology Partners: With trusted service providers for platform operations.
• Fraud Prevention: With relevant authorities to prevent money laundering and fraud.

All third parties we work with are bound by strict confidentiality agreements and are required to adhere to our data protection standards.

Cookies are small files stored in your browser that help enhance your browsing experience. Jeetwen uses four types of cookies.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain key features of the Jeetwen platform from functioning properly.

Jeetwen retains your data only for as long as necessary. All information is kept while your account remains active. Following account closure, certain data may be retained for a specified period as required by law.

• KYC Information: Retained for a minimum of 5 years following account closure.
• Transaction History: Retained for up to 7 years as required by law.
• Contact Details: Automatically deleted 3 years after account closure.
• Gaming Log: Retained for up to 2 years, then anonymised.
• Cookie Data: Session cookies are deleted as soon as the browser is closed.

Once the designated retention period expires, your data is securely and permanently deleted or fully anonymised so that your identity can no longer be identified in any way.

Jeetwen uses the latest technology to protect your data. Our security operates across multiple layers — rather than relying on a single password, we employ the following measures:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall to block unauthorised access.
• 24/7 Security Monitoring: Suspicious activity is detected and flagged instantly.
• Regular Security Audits: Regularly audited by independent experts.
• Data Backup: Regular backups are maintained across multiple secure locations.

Our servers operate in secure data centres that meet international standards. In the event of any data breach, we will notify affected users and the relevant authorities within 72 hours.

You also play a role in keeping your account secure. Use a strong password, never share it with anyone, and contact us immediately if you notice anything suspicious.

Jeetwen believes you should have full control over your own data. We therefore guarantee you the following rights:

• Right to Access: You can view your stored data at any time by going to your account settings.
• Right to Rectification: You may request that any inaccurate or outdated information be updated.
• Right to Erasure: You may request the deletion of your data where there is no legal obligation for us to retain it.
• Right to Data Portability: You may export your data in a readable, portable format.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Opt Out of Marketing Communications: Opt out of promotional emails and SMS at any time.

To exercise your rights, [email protected]Please email us. We will process your request within 72 hours. Some information may be required for identity verification purposes.

Jeetwen's services are strictly for individuals aged 18 and above. We do not knowingly collect information from or permit account creation by anyone under the age of 18.

We verify age at the point of registration, and age is further confirmed through the KYC process. Should any underage account come to our attention, it will be closed immediately and all associated data will be deleted.

• No financial transactions are processed without age verification.
• Parents or guardians may report any suspicious registration activity to us.
• Data relating to a minor will be deleted immediately upon a parent or guardian's request.

Jeetwen may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you accordingly:

• Minor Changes: Notice posted on the website with an updated effective date.
• Important Changes: A notification will be sent to your registered email.
• Major Changes: 30 days' notice will be given before any changes take effect.

Continuing to use Jeetwen after any changes have been made will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed of the latest terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to get in touch. Our dedicated privacy team is ready to address all your concerns.

• Email: [email protected]
• Response Time: Within 72 hours (business days).
• Live Chat Support: Available 24/7.

Our FAQ page Answers to common privacy-related questions are available there. Additionally, Terms & Conditions You are also encouraged to read this page.